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Replace a Lost
or Stolen Device

Already have a claim started? Continue Claim

If your device is lost or stolen:

Steps

Attempt to locate your device.

Steps

If you can't find your device, temporarily suspend your service to prevent unauthorized use.

Steps

Replace your device as soon as next day with a replacement device.

Why you'll love being covered

Having Total Mobile Protection won't prevent your device from being lost or stolen. But it will
make what happens after that a lot easier.

If your device is lost or stolen, we'll send you a replacement as soon as the next day. It's all
part of your wireless phone protection.

 

Shipping Schedule

Complete your claim... Receive your device as soon as...

Monday - Thursday

12am ET/CT

Next Business Day

Friday

12am ET/CT

Saturday
(based on customer location)

Saturday

12am ET/CT

Monday

Sunday

11am ET

Monday

Lost, stolen or damaged phone replacements are provided by Wireless Phone Protection, which is underwritten by Liberty Insurance Underwriter Inc. or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.