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Documentation

How Documentation Protects You

Securing your Personal Information

Providing additional documentation helps prevent false claims. Completing this documentation protects you and keeps your premium as low as possible.

Visit Affidavit Workcenter

Documentation Process

Steps

Print
Documentation

Enter your phone number to get and print your affidavit.

Steps

Complete
Documentation

Complete all sections of the affidavit.

Steps

Return
Documentation

Return your documents to Asurion using the Upload, Fax or Mail option.

Visit the Affidavit Workcenter

Acceptable ID

  • Valid Driver's License
  • US or Foreign Passport
  • Military ID (Active or Retired)
  • State or Federally Issued ID Card
  • Matricula Consular ID

Unacceptable ID

  • Student IDs
  • Work IDs
  • Birth Certificates
  • Social Security Cards

Accepted file formats include GIF, JPG, PNG, TIF or PDF file(s).
(You can upload them as 1 file or as 2 separate files). Maximum size limit per file is 10MB.

File a claim for your Verizon Wireless device.

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Claim Status

Track a claim as it moves through the process.

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Phone

Total Mobile Protection

When all else fails, Verizon wireless phone insurance provides device repair and replacement.

Get Details
Download

Program Terms

View terms and conditions for your Verizon wireless phone insurance coverage.

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Shipping Schedule

Complete your claim... Receive your device as soon as...

Monday - Thursday

12am ET/CT

Next Business Day

Friday

12am ET/CT

Saturday
(based on customer location)

Saturday

12am ET/CT

Monday

Sunday

11am ET

Monday

Lost, stolen or damaged phone replacements are provided by Wireless Phone Protection, which is underwritten by Liberty Insurance Underwriter Inc. or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.