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Start a claim for your Verizon device.

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Want to get your device protected?

Check Enrollment Eligibility

My Deductible is

At this time your device or location is not eligible for screen repair.

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Claim Status

Track a claim as it moves through the process.

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Phone

Total Mobile Protection

When all else fails, Verizon wireless phone insurance provides device repair and replacement.

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Program Terms

View terms and conditions for your Verizon wireless phone insurance coverage.

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Your coverage just got an upgrade!
Filing a claim is quick and easy. Broken, lost, or stolen…We’ve got you covered.

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Your Repair Options

Great news! Based on your billing ZIP code () and device, cracked screen repair
may be available for $ for an approved claim.

Repair at Home or Work

Schedule a time that works for you so we can come to you for repair.

Repair Locally

Pick a location near you and bring your device in for repair.

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Cracked screen repair is only available in select markets for certain devices. Whether
we can repair your cracked screen will be determined upon inspection of your device.

We're Sorry.

At this time, cracked screen repair is not an available option. if you are enrolled
in one of our protection plans, you may be eligible for a replacement device.

Start a Claim

Cracked screen repair is only available in select markets for certain devices. Whether
we can repair your cracked screen will be determined upon inspection of your device.

Lost Stolen Device

Lost/Stolen Device

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Phone Replacement

Phone Replacement

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Warranty Information

Warranty Information

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Shipping Schedule

Complete your claim... Receive your device as soon as...

Monday - Thursday

12am ET/CT

Next Business Day

Friday

12am ET/CT

Saturday
(based on customer location)

Saturday

12am ET/CT

Monday

Sunday

11am ET

Monday

Lost, stolen or damaged phone replacements are provided by Wireless Phone Protection, which is underwritten by Liberty Insurance Underwriter Inc. or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.