PRTG: MetroPCS Page Active
Español

We are currently performing maintenance on our site. During this time you will not be able to file claims online.

Please check back at a later time.

We apologize for any inconvenience and thank you for your patience.


IMPORTANT

Return phones only after being instructed to do so by an Asurion Agent. Shipping a device outside of the processes listed below could result in the device being misrouted or lost. For further assistance, please contact us at 1-866-667-2540.

*Battery and/or card removal instructions are not applicable to the iPhone.

Sending in the damaged phone

  1. Remove battery and any cards from phone.
  2. Replace back-cover if applicable.
  3. Place phone without battery/card in the WHITE envelope included with your replacement device. NOTE: Do not include any accessories like a charger or belt clip.
  4. Place sealed envelope in your mailbox for pick-up by your mail carrier or drop off at your local post office -- All postage is paid.

Returning a replacement phone sent to you by Asurion

  1. Remove battery and any cards from phone.
  2. Replace back-cover if applicable.
  3. Place phone without battery/card in the YELLOW envelope included with your replacement device. NOTE: Do not include any accessories like a charger or belt clip.
  4. Place sealed envelope in your mailbox for pick-up by your mail carrier or drop off at your local post office -- All postage is paid.

Returning your phone before you receive a replacement

  1. Only perform these steps if instructed to do so by an Asurion Agent.
  2. Remove battery and any cards from phone.
  3. Replace back-cover if applicable.
  4. Package phone without battery/card into a box. NOTE: Do not include any accessories like a charger or belt clip. Do not use original device packaging.
  5. Apply label supplied by Asurion Agent (via UPS delivery or e-mail) to the package.
  6. Drop off at nearest UPS store location -- No postage necessary.