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We are currently performing maintenance on our site. During this time you will not be able to file claims online.

Please check back at a later time.

We apologize for any inconvenience and thank you for your patience.


Filing a Claim for Your MetroPCS Phone

Getting reconnected is quick and easy... just follow the steps below!

Before you file

Only the account holder or an authorized user on the account can file a claim. Claims should be reported immediately following an incident. If your phone is lost or stolen, call MetroPCS® to suspend service and prevent unauthorized calls. To have your claim processed as quickly as possible, please have the following ready:

  • Your mobile telephone number
  • The make and model of the phone
  • Your credit card for paying the deductible

How to file

If your phone is LOST or MISPLACED: Log into Lookout.com to locate it on a map and make it sound an alarm - even it's on silent!

If your phone is permanently lost, or it's damaged: Click here, or call Asurion at 1.866.862.3397 to start your claim.

Premium Handset Protection® Program Deductibles and Terms & Conditions

Click the appropriate link to view the document outlining your program details

Premium Handset Protection® Program Deductibles

Terms and Conditions

In Store Payment Locations

Search for a list of dealers in your area to pay your deductible in store.