View Shipping Times

Filing your claim online is the quickest way to receive your replacement device.

Claims completed and approved will be delivered based on the schedule below:

  • Day of the WeekClaim Completed and ApprovedDelivery
  • Monday - Thursday8:30 p.m. EasternNext Day
  • Friday & Saturday8:30 p.m. EasternMonday
  • SundayTuesday

Note: Please allow 1-2 days for delivery. Next Day delivery may not be available in some locations.

Plus, when you file online, you receive an email with your claim number and a separate email with your package tracking information.

Here's how to

Replace your device

If you would like to replace your device, click on the button below to begin filing a claim.

File Claim

If you have already started a claim, you may use one of the following buttons to resume or track your claim.

Resume ClaimTrack Claim