Attention Samsung Galaxy Note 7 owners: If your Note 7 is currently in your possession, you do not need to file a claim with us. Instead, please visit the nearest T-mobile store in order to perform a device exchange. If you need to file a claim for a lost or stolen device, please call us at 1-866-268-7221.

Welcome T-Mobile Customer!

If you would like to replace your device, click on the button below to begin filing a claim.

File Claim

If you have already started a claim, you may use one of the following buttons to resume or track your claim.

Resume ClaimTrack Claim

Deductible & Coverage

"What's my deductible?"

Look up your deductible and view coverage terms and conditions.



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We apologize for any inconvenience and thank you for your patience.