Effective Date: June 6, 2016
PLEASE READ THIS PRIVACY STATEMENT AND NOTICE OF PRIVACY PRACTICES CAREFULLY.
Asurion Canada, Inc.
c/o Office of the General Counsel
648 Grassmere Park
Nashville, Tennessee, USA 37211
2. CONTACT AND ELECTRONIC COMMUNICATION
You may also contact us at:
Asurion Canada, Inc.
c/o Office of the General Counsel
648 Grassmere Park
Nashville, Tennessee, USA 37211
3. DESCRIPTION OF OUR PRODUCTS AND SERVICES
We are a technology company. When You call us, You'll talk to people with the patience and experience to genuinely help. We understand what it's like to spill water on a cell phone or a have a hard drive crash on a term paper. We replace. We fix. We find. We solve. We keep You in the game. We are Asurion. Life's Operating System™. Asurion is the industry-defining leader of technology solutions, ensuring 300 million consumers' connected devices and connected appliances stay online and on the job. Asurion offers comprehensive mobile device protection insurance through its various Sites and through its mobile applications to best serve its customers.
4. TYPES OF INFORMATION COLLECTED AND HOW IT IS COLLECTED
4.1. PERSONAL INFORMATION WE REQUEST FROM YOU
Certain areas of the Sites (filing claims, registering products, etc.) will require You to provide personal information to Asurion. That personal information may include Your name, phone number, home e-mail address, credit card details, username, password, claim ID, date of log-in, any details provided by You explaining circumstances under which You are requesting assistance or information from Asurion, or similar information.
As part of the claim process, Asurion or its affiliates may require You to provide a copy of Your driver's license, passport, or other personal identification card in order to identify that the claim is valid and to protect You from fraudulent claims.
Additionally, in order to process Your claim and complete Your transaction, Asurion or its affiliates may request Your shipping and billing information, credit card information, or other preferred payment means.
Asurion may also use Your personal information in other ways, such as to provide You with marketing information about Products, Services and offers that may be of interest to You, to seek follow-up from You about Your experiences with Asurion, or as otherwise disclosed to You at the point of collection. Where required, Asurion will seek Your express consent to send such marketing materials.
This marketing consent is sought by Asurion Canada, Inc. and Asurion, LLC and other members of the Asurion corporate family. You may withdraw Your consent to receipt of marketing materials by using the "unsubscribe" link located at the bottom of any electronic messages You receive from Asurion.
Where any messages are sent to You by email, social media, or other type of electronic medium, Asurion will seek Your prior express consent.
Your personal information will be sent to Asurion entities and third party service providers located in the United States and the Philippines and may be seen by foreign governments or their agencies.
4.2. OTHER TYPES OF INFORMATION WE COLLECT
Asurion also gathers certain information about the use of Asurion's Sites, including the number of unique visitors, the frequency of visits, how users interact with the Sites, user experience preferences, IP address, and other information that may help Asurion improve customer experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include, but is not limited to the following:
When You visit Asurion's Sites we automatically collect and store certain information in our server logs. This type of information includes details of how You interacted with our Sites, Services, or applications. It may include information such as: IP address, Unique Device Identifier, or Caller ID / ANI (Automatic Number Identification) information, content of web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives; application usage activity, hardware information, hardware and system settings, browser type, browser language, the date and time of Your request, referral URL, etc.
A cookie is a small, data file that is managed by Your web browser or other application and stored on Your local system. Asurion uses session and persistent cookies to, among other things, identify Your computer during a particular interaction and analyze Your behavior during a particular visit. Most web browsers provide You with the ability to accept or decline cookies, as well as to be warned each time a cookie is being sent. If You choose to decline cookies, You may not be able to fully use Asurion's Sites, services, or applications.
Pixel tags, also known as web beacons, help Asurion better manage user experience and content tracking. Pixel tags are tiny graphics with a unique identifier, which provide a similar function to cookies and are used to track user interaction with content provided by Asurion or an affiliate organization. In contrast to cookies, which are stored on a user's computer hard drive, pixel tags are embedded invisibly within content. The small size and transparency of pixel tags are not intended to deceive content recipients, but minimize distraction.
Third Party Data Sources
Asurion may leverage external data sources in order to provide context and background on the users of its sites, services, or applications in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.
Do Not Track and Third Party Advertising Cookies
Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical "flag" or signal that an end-user may be able to activate within their browser software to notify websites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most websites, including Asurion, do not alter their behavior or change their services when they receive a "do-not-track" flag or signal. You can, however, make decisions about Your privacy and the advertisements You receive. Asurion may utilize online behavioral advertising on the Sites in the future.
As an alternative to the DAA opt-out, You can also elect to block all cookies from first parties (such as Asurion) and from third parties (such as entities involved in advertising) by using the cookie blocking options built into Your browser software. Please note, however, that if You do decide to block cookies, some parts of Asurion's Sites may not function correctly.
5. RETENTION AND DELETION OF PERSONAL INFORMATION
Asurion will retain Your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and Your consent to such purposes(s) remains valid with respect to claims data and to file claims related to insurance coverage after termination of Asurion's relationship with You. When personal information is no longer needed or legally required, it will be permanently deleted or de-identified so that it can no longer be associated with a specific individual.
6. USE OF PERSONAL INFORMATION
In addition to any of the previously mentioned uses of personal information, Asurion may use Your information collected on the Sites for such purposes as:
7. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
Primarily, we may share or disclose Your personal information in the following instances:
7.1. LEGAL DISCLOSURE
We may disclose information about You and Your use of the Services if we believe that such disclosure is reasonably necessary to:
8. ACCURACY AND COMPLETENESS OF YOUR INFORMATION
Asurion takes various steps to reasonably ensure the accuracy and completeness of personal information. However, Asurion relies on our client partners to provide accurate and complete enrollment data about You that they directly collect from You and provide to Asurion. Asurion also relies on You to provide accurate and complete information when submitting a claim or interacting with Asurion for any other purposes.
9. ACCESS TO AND ABILITY TO CORRECT OR DELETE YOUR INFORMATION
10. THIRD PARTY SITES
The Sites may contain links to other websites, including websites operated by non-affiliated or independent third parties. Please be aware that those sites may collect personal information from or about You and Your visit. These sites have not necessarily been reviewed by Asurion and are maintained by third parties over which Asurion exercises no control. Accordingly, Asurion expressly disclaims any responsibility for the privacy policies, information collection practices, content, accuracy of the information, and/or quality of products or services provided by or advertised on these third-party websites. Moreover, these links do not imply an endorsement with respect to any third party or any website or the products or services provided by any third party. You should review the privacy policies that are posted on any website that You visit, before using the website and providing personal information to the website. Asurion is not responsible for the privacy policies or practices of any websites that may be mentioned on, or accessible from, the Sites.
11. CHILDREN UNDER 13
12. SECURITY OF INFORMATION
13. CREDIT CARD PROCESSING AND DATA SECURITY
Asurion does not receive funds directly from You when You utilize the Sites. Asurion utilizes a third party payment processing gateway who provides the infrastructure and security necessary to provide secure transmission of Your credit card transaction data. Asurion can only accept credit cards from processing through our secured payment processing gateway.
To explain simply, our credit card processor manages the routing of credit card transactions in the same fashion as a traditional credit card swipe machine You find in the physical retail world; however, they use the internet instead of a phone line. Although we do not control the security environment for them and cannot make any guarantees regarding the secure processing of Your credit card transaction data, we want to inform You that our credit card processor is compliant with the Payment Card Industry Data Security Standard ("PCI DSS") as a Level 1 service provider.
We demand that our credit card processors are compliant with PCI DSS before we select them. PCI DSS is the bankcard industry's most stringent security standard. Examples of our credit card processor's security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of order information to and from our customers; restricting access to personal information; and periodic security audits by third party security experts.
14. SOCIAL MEDIA
Any information, communications, or material of any type or nature that You submit to the Sites or through Asurion Services (including, but not limited to any Asurion Sites contained on a social media platform or website such as Facebook, Instagram or Twitter) by email, posting, messaging, uploading, downloading, or otherwise (collectively, a "Submission"), is done at Your own risk and without any expectation of privacy.
Asurion cannot control the actions of other users of any social media platform or website and Asurion is therefore not responsible for any content or Submissions contained on such sites and platforms.
Your use of these features is fully at Your own risk.
15. INTERNATIONAL USERS
We may transfer information that we collect about You, including Your personal information, to Asurion subsidiary and affiliated entities, or to other third party service providers outside of Canada and from Canada to other countries or jurisdictions around the world.
16. MONITORING AND ENFORCEMENT