How Documentation Protects You

Securing your Personal Information

Providing additional documentation helps prevent false claims. Completing this documentation protects you and keeps your premium as low as possible.

Visit the Affidavit Workcenter

Documentation Process

Print
Documentation

Enter your phone number & claim ID to get and print your affidavit.

Complete
Documentation

Complete all sections of the affidavit.

Return
Documentation

Return your documents to Asurion using the Upload, Fax or Mail option.

Acceptable ID

  • Valid Driver's License
  • US or Foreign Passport
  • Military ID (Active or Retired)
  • State or Federally issued ID Card
  • Matricula Consular ID

Unacceptable ID

  • Student IDs
  • Work IDs
  • Birth Certificates
  • Social Security Cards

File a claim for your nTelos device.

Already have a claim started? Resume Claim
Claim Status

Track a claim as it moves through
the process.

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Program Terms

View complete terms & conditions
of coverage.

Download

Shipping Schedule

Claim Completed Delivery Day

Monday - Thursday

Before 12am CST

Next Day

Friday

Before 12am CST

Monday

( Saturday by request )

Saturday

Before 2:30pm CST

Monday

Sunday

Before Monday

Tuesday