Turning off "Find My iPhone" Instructions
You need to turn off the "Find My iPhone" device setting before returning your device to us.
This is a requirement of this program and is necessary to fully clear your information from the device.
Turn off Find My iPhone using one of the options below:
On the device itself
Use this procedure if your device will not power on or the screen is not working.
Apple, iCloud and iPhone are trademarks of Apple, Inc. Asurion is not endorsed by, affiliated with or sponsored by Apple, Inc.
We received your returned iPhone. However, Find My iPhone was not turned off, and the device still has your iCloud information on it.
Turning off Find My iPhone using iCloud
Apple, iCloud, and iPhone are trademarks of Apple Inc. Asurion is not endorsed by, affiliated with, or sponsored by Apple Inc.