We are currently performing maintenance on our site. During this time you will not be able to file claims online.
Please check back at a later time.
We apologize for any inconvenience and thank you for your patience.
We know how important your device is to you. To help ensure the security of your device insurance claim and identification, on occasion, we will need additional information.
For fastest processing, you can obtain your claim affidavit by entering your phone number and claim ID below and clicking "SUBMIT".
All forms of identification must be legible, unaltered, and legitimate. (Don't draw a mustache on your picture!) If the ID appears altered, forged or not legitimate, we have to get an Asurion Insurance Adjuster to review the claim in its entirety (really slows things down).
Any of the following United States Government issued IDs or a recognized United States educational institution ID is an acceptable form of identification.
Don't change names on us! If the name on the Identification does not match the name of the person filing the claim and name on the wireless carrier account, then additional information may be required (again, unfortunately slows things down)
Quick Option: Upload your documents to http://www.phoneclaim.com/metropcs-uploader or FAX to 1-866-306-2268
Slow Option: Mail the form and copy of your valid ID to the following address:
Asurion Attn: Review Team (MetroPCS)
PO Box 413886
Kansas City, MO 64141-3886
After your Claim Affidavit form has been received and processed, a Customer Service Representative will contact to complete your claim. You simply come back here – type in your claim number and you are on the fast track to completion!