Welcome Freedom Mobile Customers

Need to start a service request? We're here to help! Get next business day shipping at no extra charge!

Already started a service request? Resume Request

What's My Replacement Service Fee?

Select your device to determine your service fee

How Documentation Protects You

Securing your Personal Information

Providing additional documentation helps prevent false Service Requests. Completing this documentation protects you and keeps your monthly fee as low as possible.

Visit Affidavit Workcenter

Documentation Process

Print
Documentation

Enter your phone number & Service Request ID to get and print your affidavit.

Complete
Documentation

Complete all sections of the affidavit.

Return
Documentation

Return your documents to Asurion using the Upload, Fax or Mail option.

Acceptable ID

  • Valid Driver's License (Canadian or International)
  • Canadian or Foreign Passport
  • Canadian Armed Forces ID Card
  • Government Issued Photo ID Card (Federal or Provincial)
  • Federal Firearms ID Card
  • Police Force ID (Municipal, Provincial, or Federal)

Unacceptable ID

  • Student IDs
  • Work IDs
  • Birth Certificates
  • SIN Cards

Accepted file formats include GIF, JPG, PNG, TIF or PDF file(s).
(You can upload them as 1 file or as 2 separate files). Maximum size limit per file is 10MB.

Shipping Schedule
Complete your service request by... Receive your device by...

Monday - Thursday

Before 6:30 PM EST

Within 1-2 business days!

Friday

Before 6:30 PM EST

Monday

Saturday

Tuesday

Sunday

Tuesday