att claim documentation center

Documentation Protects You

Securing Your Personal Information

Providing additional documentation helps prevent false claims. Completing this documentation protects you and keeps your premium as low as possible.

Visit Affidavit Workcenter

Documentation Process

print att phone claim documents


Enter your phone number to get and print your affidavit.

complete att phone claim documentation


Complete all sections of the affidavit.

return att phone claim documents


Return your documents to Asurion using the Upload, Fax or Mail option.

File a claim for your AT&T device.

 Already have a claim started? Resume Claim

Identification Guide

Acceptable ID

Acceptable ID

  • Valid Driver's License
  • US or Foreign Passport
  • Military ID (Active or Retired)
  • State or Federally Issued ID Card
  • Matricula Consular ID

Unacceptable ID

Unacceptable ID

  • Student IDs
  • Work IDs
  • Birth Certificates
  • Social Security Cards

Accepted file formats include GIF, JPG, PNG, TIF or PDF file(s).
(You can upload them as 1 file or as 2 separate files). Maximum size limit per file is 10MB.

track your ATT phone claim

Claim Status

Track a claim as it moves through the process.

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Product Details

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Product Details
att claim documentation center


View complete terms & conditions of coverage.

Shipping Schedule
Claim Completed Delivery Day*

Monday - Friday

Before 5pm CST

Next Day


Before 2pm CST


Saturday - Sunday

After 2pm CST Sat.


* Claims completed by the daily cut-off times will be shipped,
and in most cases, delivered the next day.